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51. Rates and Cost Questions
    • In which countries will the OneSimCard Europe & More work?

      Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City

52. Ordering Questions
    • How long will it take for my OneSimCard to be delivered?

      Your order will be shipped the next business day.

      We offer several delivery options for shipments to the USA:

      • USPS First Class Mail Package

      Your order should arrive in 1-5 business days,Tracking is available for US deliveries. It is not available for international deliveries.

      • USPS Priority mail
        Your order should arrive within 2-3 business days, but it is not guaranteed. You will be provided tracking details with this method
      • UPS UPS Next Day Early.
        Delivery guaranteed by 10 AM or 3 PM.
      • UPS 2nd Day Air
        Delivery is guaranteed in 2 business days.
      • UPS Next Day
        Next day delivery to most locations in the USA.
      • UPS Next Day Saver

      Next day delivery to most locations in the USA

      • UPS Ground
        Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.
      • USPS Express Mail Large Envelope or Flat

      1-2 business days

      For orders shipped outside of USA:

      • International Air Mail - usually takes 5 to 30 business days, no tracking
      • US Postal Service International Priority - delivery time depends on the country
      • UPS International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

      You will get more detailed information about the delivery to your destination when you start placing your order.

      Any eSIM order does not require any shipping so this is a great way to avoid shipping costs and time. Just download and go!

53. Ordering Questions
    • What kind of payments do you accept?

      We accept Visa, MasterCard, Discover, American Express and Bitcoin.

      U.S. corporations can pay with company checks, ACH or wire transfer. No order will be processed until funds are cleared

      For international customers with credit cards issued outside of the U.S. we require the order to be verified using the OneSimCard verification procedure. We do accept credit cards from most foreign countries.

      Attention: Customers from the following countries must use Bitcoin option only (we will not accept credit cards as a form of payment): Congo, Egypt, Ghana, Lebanon, Nigeria, Pakistan, Palestine and Syria.

       

      To make it simpler, you can deposit money into your OneSimCard Money Fund and then use the funds to make all purchases at OneSimCard.com including airtime recharges.

54. Ordering Questions
    • When my order will be shipped?

      Sim card orders placed during business hours will be shipped the next business day. The only exceptions are phones that are out of stock. In this case you will be notified about delayed shipping during the purchase.

55. Ordering Questions
    • Do I need to activate the SIM card when my order is received or purchased from a retail store?

      Yes, you will need to activate the SIM card once the order is received.

      All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.

      Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.

      Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card. You will be provided specific instructions on the registration page.

56. Ordering Questions
    • Will you ship to Europe, Australia, Africa, Asia or other international locations?

      We will ship to Europe or Africa or to any other continent. 


      Products can be shipped by USPS or UPS or using local carriers in Australia, Canada, Japan and Mexico. You will be offered shipping options at the time you place an order. Shipping options include overnight shipping.


57. OneSim VoIP
    • Why can't I receive phone calls and SMS on my Android phone when the screen is off?

      Newer Android OS versions have settings that do not allow apps to run in the background by default. This means that you will get an SMS or a phone call only while your phone display is ON. Once the  phone goes to sleep, the app will get deactivated.

      To fix this, you need to make a change in your phone's battery optimization settings:

      Settings -> Apps and notifications -> See All Apps -> 1SimVoIP -> Advanced -> Battery -> Don't Optimize

      The settings path may slightly differ depending on the phone model, but usually it is located in the  App's Battery menu.
58. Ordering Questions
    • Is a micro-SIM or Nano-SIM version of OneSimCard available for the Apple iPhone 4/4S, 5/5C,5S, 6, 6S, 7, 8, X, iPads and other devices?

      We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

       

59. Ordering Questions
    • Is there a nano-SIM version available for my iPhones or other phones?

      Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

60. How To Use Questions
    • How do I prevent the service from expiring?

      The OneSimCard phone number has no expiration, provided you made at least 1 call or sent an SMS once every 12 months.

      However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

      NOTE: For DataMax Plastic & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.

       

      An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.

       

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